Return Policy

 

Important Purchase & Return Policy

• By purchasing from LIV Natural Products, LLC, you acknowledge that you are knowingly purchasing a product containing CBD isolate derived from the hemp plant.
• Website Purchases Only: LIV Natural Products, LLC accepts returns exclusively for purchases made directly through this website.
• Retail Store Purchases: Products purchased from a LIV Natural Products Retailer must be addressed directly with the retail store where the purchase was made. Please contact the retailer for information regarding their specific return policy.

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LIV Natural Products, LLC — Return Policy

1. Return Notification: Returns must be requested within 30 days of the shipment date from LIV Natural Products, LLC.

2. Contact Us: Contact LIV Natural Products to explain the reason for your return and request the return shipping address.

3. Damaged Products: If your order arrives damaged, please take photographs of the product and packaging to help document the damage for USPS shipping claims.

4. Product Condition: Return any unused portion of the product in its original container.

5. Required Information: Include your name, email address, and original invoice number with your return.

6. Return Shipping: Customers are responsible for all return shipping costs.

7. Processing Time: Please allow a minimum of two weeks for return processing.

8. Refunds: Approved refunds will be issued for the original product purchase price to the credit card used for the original payment.